Umrelo.com is dedicated to enabling a unique & delightful purchase experience for its customers. We are committed to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On rare occasions, you may have to return an order.

Return Policy:

• In case the Customer Changes his/her Mind:
  • Must notify within 3 Days.
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of a Misplaced Order:
  • Check the product and match it with the invoice.
  • Let us know as soon as possible
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of Manufacturing Defect:
  • Must inform us immediately after learning the defect.
  • Any delay beyond 7 days will result in no return or replacement.

***Note:

1. The quality of the product depends on the manufacturer. Umrelo.com has nothing to do with it. You cannot return a product if you do not like the product’s quality.

2. Umrelo.com will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customers must bear the delivery charges for General warranty claims.

Warranty Policy:

• Warranty provided by Authorized Seller:
  • Notify us within the warranty period of any inconsistency.
  • Warranty claims will require at least 2 weeks of inspection before passing the claim.

• Warranty provided by Umrelo.com:
  • Only applicable in case of a manufacturing defect.
  • Must notify within 7 Days.
  • Any delay will not be acceptable.
  • Any exception will result in no return.

Refund Policy

• Refunds
  • Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service, or In-store Credits.

Estimated Delivery Time:

• Inside Dhaka Metro City Areas: 1-3 Working Days
• Outside Dhaka Metro (Zilla Sadar Areas): 2-4 Working Days
• Outside Dhaka Metro (Thana/Union Areas): 3-5 Working Days

Note:

• Orders placed after 3AM will be considered as order of next business day, not on the same day.
• Orders Placed on Tuesday or in public holidays will be processed on next day.
• Delivery might get delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.